Privacy Police
Privacy Police
The Vagabond Company GmbH (as defined in Article 1 below), which operates under the Lízes brand, sells high-quality ready-to-wear clothing and accessories for children and infants on its website www.lizespetitstudio.com (the "Website").
In order to offer for sale, sell and deliver its products, The Vagabond Company GmbH collects personal data (the "Data") from the users of its website (hereinafter referred to as "Users").
The purpose of this Privacy Policy is to inform users about the means by which users' personal data is collected, retrieved, processed and stored.
The Vagabond Company GmbH, as data controller, undertakes to comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The user is informed that certain data must be collected by The Vagabond Company GmbH in order to be able to offer its products and services. If the user does not wish to provide this data, The Vagabond Company GmbH will not be able to provide its services.
This Privacy Policy ("Policy") may be modified by The Vagabond Company GmbH at any time, in particular to ensure consistency with the evolution of regulations and jurisprudence or to adapt it to editorial or technical developments. The user must refer to the latest version of the Policy before browsing.
- the data controller
The data controller who collects the personal data and carries out the data processing is:
The Vagabond Company GmbH, limited liability company with a share capital of CHF 20,000, registered in the commercial register of Zug under the number CHE239.551.074, with registered office in Hünenberg, Switzerland (hereinafter referred to as the "issuer" or the "data controller").
For the purposes of this Privacy Policy, the terms "processing" or "processing" refer to any operation or set of operations which is applied to the data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, extraction, retrieval, use, restriction, erasure, destruction, etc.
The term "data" means any information relating to an identified or identifiable user, in particular by association with an identifier such as a name, an identification number, location data or one or more special characteristics.
- collection of personal data
The Vagabond Company GmbH collects personal data of users on the website www.lizespetitstudio.com.
The following data can be collected:
- User account data: i.e. the data provided by the user when creating an account by filling in the registration form (first name, surname, billing and delivery address, e-mail address, mobile phone number, password for connecting to the customer account);
- Personal data of the user, if he/she enters them in his/her customer account: date of birth, clothing and shoe size;
- Transaction data: This is the user's information relating to orders placed and returns, such as telephone number, address, e-mail address and details relating to their means of payment;
- Correspondence with customer service;
- Browsing data: This is the data that the publisher collects during the user's navigation on the websites and the apps, such as the date and time of connection and/or navigation, browser type, browser language, user IP address, location data and geolocalisation;
- Personal data of competition participants: If you take part in a competition on our social networks, we may store the personal data of the winners.
The data in connection with the means of payment (credit card number, expiry date, authorisation number, verification code) are collected directly by our service providers Adyen and Paypal. The Vagabond Company GmbH does not have access to the payment data of its customers at any time.
Third-party providers of applications linked to our websites and/or mobile apps, as well as the networks on which we post content (such as Facebook, Instagram and Tik Tok), may also use automated tools to collect user data (profiling of online activity). This data collection is carried out directly by these service providers and/or by third parties and is subject to their privacy policies. To the extent permitted by applicable law, The Vagabond Company GmbH is not responsible for the practices of these service providers and third parties.
Some services may be impaired or inaccessible if consent to the collection of the data specified in this Privacy Policy has not been obtained.
Some personal data collected via the various media (websites, mobile apps, social networks) may be combined.
- purposes of the collection of personal data
The data collected in connection with the use of the websites, the apps or in the shops are processed in order to fulfil the purposes described in the table below.
The applicable regulations protect the privacy of users and require any data controller to be able to demonstrate a legitimate reason for such processing. The Data Protection Regulation thus provides for the following legal bases for processing:
- the fulfilment of a contract to which the data subject is a party, e.g. a purchase contract Some of the user's personal data is necessary in order to deliver the goods, manage the customer account and make returns.
- Fulfilment of a legal obligation, in particular an accounting obligation through the storage of invoices;
- the prior consent of the data subject
- the legitimate interest of the data controller, while respecting the rights and freedoms of users. Improving the customer experience or preventing fraud may justify the collection of data.
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Purposes of the processing |
Use of the data |
Legal bases of the processing |
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Management of orders and sales of products and provision of services; management of complaints, cancellations and product returns |
Use of data for the provision of products and services (from the shopping basket and orders; sale, return and refund of purchased products) |
The fulfilment of a contract concluded between the customer and the entrepreneur |
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Carrying out transactions, in particular payment |
Our payment service providers (Adyen and Paypal) use the information related to the means of payment in the payment process for each order. This data may also be used to prevent fraud when paying for the order and/or to manage unpaid invoices after the order has been placed |
The fulfilment of a contract concluded between the customer and the entrepreneur |
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Creation and management of the customer account |
The personal data of a customer registered on the website (e-mail address, password) is used to manage and track our customers' orders and returns. |
· The fulfilment of a contract concluded between the customer and the entrepreneur · Compliance with a legal obligation |
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Delivery of the ordered products |
The data (contact details, address, e-mail) are used for making deliveries |
The fulfilment of a contract concluded between the customer and the entrepreneur |
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Managing websites, apps and combating fraud |
The data (cookies) are used to update and enrich the website and to combat internet fraud. |
The legitimate interest of the data controller to provide appropriate services and ensure the security of its website. |
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Customer service: Correspondence with customer service |
The data is used to interact with customers. For example, conversations between customer service and the customer by phone, text message or chat can be recorded in order to improve the quality of service. The customer can object to this at any time. |
The fulfilment of a contract concluded between the customer and the entrepreneur |
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Participation in special events (e.g. competitions, prize draws, promotions, events), with the exception of online money and gambling games |
The data, including purchase information, is used to manage participation in various special events. |
· The fulfilment of a contract concluded between the customer and the entrepreneur (conditions of participation). · The legitimate interest of the data controller to make special offers. |
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Operating, evaluating and improving products and services and the user experience (e.g. to develop new products and services, to analyse the customer base; to carry out data analyses, accounting and auditing), profiling. |
The data is used to evaluate and improve the products and services and to improve the customer experience of the products and services offered by The Vagabond Company GmbH by means of statistics and analyses of anonymised customer behaviour and traffic measurements for the websites and mobile apps |
The legitimate interest of the data controller to offer products and services tailored to the needs of customers |
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Sending newsletters and special offers, provided that the user has ticked the box provided for this purpose when registering for the services and has thus given their consent |
The data is used to inform customers about our products and services and to personalise the products offered in the social networks. |
The legitimate interest of the data controller to offer products and services tailored to the needs of customers |
|
Sending print catalogues to selected customers to present the new collections |
The data is used to inform customers about our products and services. |
The legitimate interest of the data controller to offer products and services tailored to the needs of customers |
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Analysing visits to the websites and their frequency, web traffic measurements, studies, statistics, surveys (cookies) and improving the user experience on the website and mobile apps |
The data - including cookies - is collected to understand the use of the websites and mobile apps and to assist the user in purchasing on the websites when a discussion takes place with our advisors via chat. |
· The consent of the user · The legitimate interest of the data controller to offer products and services tailored to the needs of customers |
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fulfilment of the obligations arising from the contracts or agreements between The Vagabond Company GmbH and its customers |
The data is used to inform customers about our products and services and to customise the products offered in the social networks |
The legitimate interest of the data controller to offer products and services tailored to the needs of customers and consent (checkbox) |
The Vagabond Company GmbH does not pass on any personal data to third parties for commercial purposes.
The user has the right to change his personal data and to withdraw his consent at any time by logging into his customer account.
- service providers with access to the personal data of users
The personal data collected will be transmitted to The Vagabond Company GmbH's service providers, who may carry out processing on behalf of The Vagabond Company GmbH (processors) and/or on their own account (data recipients).
The recipients of the data are:
- Adyen and Paypal, payment service providers
- any police or administrative authority in the context of judicial enquiries to combat fraud
- Customs services and customs service providers for deliveries abroad.
The Vagabond Company GmbH's processors may have access to the data collected for the following purposes:
- Preparation, dispatch of orders and return of products
- Improving the content of websites and mobile apps,
- technical maintenance and development of the website, including the companies that fulfil orders, host the website, store the information, including providers of email and customer ticketing services, as well as analytics and tag management services such as Google Analytics.
Further information on these analysis services and how to object can be found on the following page: https://support.google.com/analytics ..
- rights of users to their personal data
In accordance with Articles 14 to 22 of the General Data Protection Regulation 2016/679 of 27 April 2016, any natural person using the Website has the right to exercise the following rights
- A right of access, rectification and erasure of the data collected,
- A right to object to the processing of the data,
- A right to restriction of processing,
- A right to portability of the data collected,
In the event that The Vagabond Company GmbH detects a data breach that poses a high risk to the rights and freedoms of its users, it undertakes to inform the users concerned as soon as possible.
The user can exercise all these rights by contacting customer service at hello@lizespetitstudio.com or by post to The Vagabond Company GmbH, Kemmatten 3, 6333 Hünenberg See, Switzerland.
The user must enclose proof of identity with their request.
In the event of a non-response or an unsatisfactory response, the user may contact the supervisory authority in their country of residence.
- retention period of the data
Users' data will not be kept for longer than is strictly necessary for the purposes stated and pursued in this Privacy Policy and in accordance with the applicable regulations and laws. In this context, the data used for promotional purposes may be kept for a maximum of 3 years from the closure of the user account or the last contact of the interested party concerned. At the end of the retention period, the user's data will be deleted.
However, the data may be retained for longer than the prescribed periods for the purposes of criminal investigation, detection and prosecution in order to make them available to the judicial authorities if necessary.
Archiving means that the data is anonymised and can no longer be viewed online.
- security measures for the personal data collected
As the entity responsible for processing the data, The Vagabond Company GmbH undertakes to take all necessary precautions to maintain the security and confidentiality of the data and in particular to prevent it from being altered, falsified or viewed by unauthorised third parties.
The Vagabond Company GmbH has concluded service contracts with partners who have specific expertise in the field of data protection.
All data is hosted in Switzerland or in the European Union.
- payment service provider
Payment for purchases on the websites and on the mobile app is made either via PayPal or via the secure platform of our payment provider ADYEN.
Paypal (Europe) S.à.r.l. et Cie (GmbH & Co.), is a Luxembourg partnership limited by shares, registered with the Luxembourg Trade and Companies Register under number B118349 and whose registered office is located at 22-24, Boulevard Royal - L-2449 Luxembourg. For any information, the customer can visit the following website: https://www.paypal.com.
Adyen B.V. is a company registered in Amsterdam (the Netherlands) under number 34259528 with its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands. For any information, the customer can visit the following website: https://www.adyen.com
The Vagabond Company GmbH never has access to the customer's payment data.
The user can choose whether he wants to save his payment card details in his customer account. This data is not stored by The Vagabond Company GmbH, but by Adyen and/or Paypal. The user can change or delete these bank details at any time by logging into their customer account.
- cookies, tags and tracers
When browsing our website, information about the navigation of the user's terminal (computer, tablet, smartphone, etc.) may be recorded by files labelled "cookies".
- strictly necessary cookies:
These cookies are necessary for the proper functioning of our website and must remain active if the user wishes to access all the services offered by the website.
They do not store any personal information and are the result of actions performed by the user, such as filling in the user's privacy settings or completing a registration form.
The user can configure his browser at any time to block these cookies or to be informed about the existence of these cookies.